Because FLOELIN products are made to order, we do not accept returns or exchanges for change of mind, incorrect size, or incorrect color, except where required by law. If your order arrives damaged, defective, misprinted, or is lost in transit, contact us within 30 days of the estimated delivery date with your order number and clear photos when applicable. Approved claims receive a replacement or refund at no additional cost. Orders returned because of an incorrect or incomplete address may require a reshipping fee.