What is FLOELIN?
FLOELIN is an independently built movement-wear brand. We operate without outside investors or mass inventory, growing one order at a time.
How does made-to-order work?
Each item is produced after your order is placed rather than pulled from pre-purchased stock. This means we avoid unnecessary overproduction and can develop the collection thoughtfully.
How long does production take?
Orders typically require 2–5 business days for production before they are handed off for shipping.
Will my items arrive together?
Items in the same order may be produced and shipped separately, so they can arrive at different times.
How much does shipping cost?
Shipping costs are calculated at checkout based on your location and order details.
Do you ship internationally?
Yes, we support international shipping to many destinations. Please note that duties, taxes, and customs fees may apply depending on your country and are the responsibility of the recipient.
How do I find my size?
Each product includes a size guide. Please refer to the size guide on the product page before ordering, as sizing can vary by style.
Can I return an item if I ordered the wrong size or changed my mind?
Because each item is made to order, we are unable to accept returns for wrong size, color, or change of mind, except where required by applicable law.
What if my order arrives damaged, defective, or misprinted?
We want to make it right. Please contact us within 30 days of receiving your order and include your order number and photos of the issue. We will work to resolve it promptly.
Can I change or cancel my order?
We process orders quickly, so changes or cancellations cannot be guaranteed once fulfillment has begun. Contact us as soon as possible and we will do our best to help.
Do product images show exactly what I will receive?
Product images may be digital representations. While we aim for accuracy, slight variations in color or detail are possible.
How do I care for my items?
Please follow the care instructions included with each product, as recommendations may vary by style and material.
How do I track my order?
Tracking information will be emailed to you when it becomes available after your order ships.
How do I contact support?
You can reach us at FloelinSupport@gmail.com. We will get back to you as soon as we can.